If you are unhappy with your item, please do not hesitate to get in touch. Returns are dealt with on an individual basis. In the unlikely event that your item gets damaged in transit our independent, fully insured couriers will be responsible for reimbursing you. We arrange a courier as a non-profitable service on the purchasers’ behalf. We assume no liability for damage or loss in transit once the item has left our warehouse. The claim will be paid directly by the courier, once his claim has been successful. If it is agreed that the item needs to be returned, the responsibility of the cost of returning is down to the purchaser. Once the item has been received by us in the same condition a full refund will be issued within 14 days.

Please note, any cost paid for delivery of an item will be exempt for refund if the item needs to be returned, unless the item was received damaged.

The purchaser will be responsible for the delivery and return cost of each item, if the purchaser cancels the sale under the distance selling act of 2014.

For a successful claim of a broken or damaged item to be honoured, all items must be inspected and checked in person whilst the courier is at the delivery address, and any damage must be shown to the courier before leaving.

If the damage has not been highlighted to the courier before he leaves no loss or claim can be paid.

If you have asked for the item to be left in a secure place, as there is no one to receive it in person, it’s done so at your own risk. We will not be responsible for any loss or damage pointed out at a later date.

If an item is lost or damaged by a postal service, the item will need to be returned at the purchaser’s cost. Once we receive the item, we will raise a claim with the postal service provider and once they have honoured the claim a full refund will be issued.

Please note, all claims will only be paid out once the courier has been paid in full by the insurer. Then the refund will be sent directly to the customer.